Derek Hendrikz

More than 100 training programmes:

• Absenteeism - Management of (1-day)
• Acquisition Management for the Public Sector (3-days)
• Administrative Skills (3-days)
• Assertiveness Skills (1-day)

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• Balanced Scorecard Implementation (3-days)
• Batho Pele - Service Excellence through (2-days)
• BBBEE - Understanding & Implementing (1-day)
• Budget Management (3-days)
• Business Analysis (2-days)
• Business Ethics (2-days)
• Business Negotiation Skills (3-days)
• Business Plan Development (3-days)
• Business Presentation Skills (2-days)
• Business Research (2-days)
• Business Statistics (3-days)
• Business Writing (2-days)

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• Call Centre Management (3-days)
• Call Centre Operator Skills (2-days)
• Career Management - Advanced (2-days)
• Career Management - Individual (1-day)
• Change Management - Leadership in (2-days)
• Change Management - Understanding (1-day)
• Change & Transformation - Management of (3-days)
• Coaching & Mentoring - Advanced (3-days)
• Coaching & Mentoring - Introduction to (2-days)
• Communication Skills (3-days)
• Conflict Management (2-days)
• Contract and Procurement Compliance Management (3-days)
• Corporate Governance (2-days)
• Customer Behaviour (2-days)
• Customer Excellence - In Search of (1-day)
• Customer Excellence - Leadership in (2-days)
• Customer & Relationship Management (3-days)
• Customer Service for Frontline Employees (3-days)
• Customer Service for Supervisors (3-days)

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• Decision Making - Critical (2-days)
• Delegating - Effective (2-days)
• Disaster Management (3-days)
• Discipline Management (3-days)
• Diversity Awareness & Dynamics (3-days)
• Diversity Awareness & Values Programme (2-days)
• Diversity Management (2-days)
• Diversity Train the Trainers Programme (10days)

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• Emotional Intelligence (EQ) (3-days)
• Employee Assistance Programme - Managing an (EAP) (2-days)
• Employment Entrants Programme (2-days)
• Employment Equity Management (3-days)
• Enterprise Resource Planning (ERP) (3-days)
• Entrepreneurship (2-days)

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• Facilitation Skills for OD Practitioners - Advanced (3-days)
• Facilitation Skills & Techniques (3-days)
• Financial Management for Non-financial Managers (2-days)
• Financial Management for Nurse Managers (2-days)
• Financial Management – Public (3-days)
• Financial Strategy (3-days)
• Forensic Accounting (2-days)

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• Grievance Management (2-days)
• Group Dynamics - Advanced (3-days)

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• High Performance Teams - Creating (3-days)
• Human Resource Management

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• Individual Achievement & Success (1-day)
• Information Systems - Management of (3-days)
• Innovation - Powerful (2-days)
• Interpersonal Skills (2-days)
• Interviewing (Competency –based) (2-days)

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• Knowledge Management

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• Labour Dispute Resolution (2-days)
• Labour Relations (3-days)
• Leadership & Management - The Art and Practice of (3-days)
• Leadership & Management - The Art and Practice of (interactive seminar) (1-day)
• Leadership - Transformational (2-days)
• Listening Skills (1-day)
• Logistics - Management of (3-days)

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• Management Skills (3-days)
• Management Cybernetics (3-days)
• Marketing Management (3-days)
• MBA Programme - Five Day (5-days)
• Meetings - Effective (2-days)
• Motivating the People in Your Organisation (1-day)
• Municipal Finance Management Act (MFMA) (3-days)

 

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• Negotiation Skills (2-days)
• NLP - Introduction to (3-days)
• NLP for Managers (2-days)

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• Occupational Health & Safety (2-days)
• Office Management (5-days)
• Office Professional - Key Skills for the Exceptional (3-days)
• Organisational Dynamics & Development (3-days)
• Operational Management (3-days)

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• People Management & Empowerment (2-days)
• Performance Management (3-days)
• Performance Management – Understanding
• Presentation Skills (2-days)
• Personal Assistant (PA) - Practical Effectiveness Skills for the (2-days)
• Problem-solving Skills (2-days)
• Production Efficiency (2-days)
• Professional Effectiveness (3-days)
• Project Management - Advanced (5-days)
• Project Management - Introduction to (3-days)
• Project Teams - Managing (3-days)
• Public Governance (2-days)
• Public Policy Management & Development (3days)

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• Quality Management (2-days)

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• Recruitment & Selection (Competency-based) (2-days)
• Relationship Management (2-days)
• Report Writing Skills (2-days)
• Risk Management (2-days)

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• Sales Forecasting (2-days)
• Sales - Handling Rejection in (1-day)
• Sales Management (3-days)
• Sales & Marketing Strategy - Development and Implementation of (2-days)
• Sales Techniques & Strategies (2-days)
• Shared Services Centre Management (2-days)
• Shop Steward Practice (3-days)
• Six Sigma Management (2-days)
• Strategic Leadership (3-days)
• Strategic Management (3-days)
• Stress Management (1-day)
• Supervisors - Management Skills for (3-days)
• Supply Chain Management (3-days)

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• Telephone Skills (1-day)
• Telesales & Marketing (2-days)
• Tendering & Procurement Strategies (1-day)
• Tenders - Winning at (1-day)
• Time Management (1-day)

 

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• Urban Regeneration for Municipalities (1-day)

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• Value Chain Development (3-days)

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